8.

At the meeting everyone complains about the commission system. This is based on each person's total sales for the month. The team complains that time spent at meetings, helping outside sales reps, and so on, loses them time on the phone when they could be earning commission.

What do you say to them? B `Is this why you didn't go to the departmental meeting, Richard?'

A 'Meetings and accompanying more senior staff on sales visits are important parts of your training. We can't cut them out of your job, I'm afraid.'

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