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18. |
When he hears this McGregor complains: 'But you said you'd do something. After all I'm paying enough.' How do you reply? |
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| A 'I'm sorry if you feel you're not getting the service you paid for, Mr McGregor, but I don't see what I can do about it right now.' | ||
| B 'Let me talk to our office in London about it.' |