22.

Nothing unusual happens over the next few weeks. In fact Richard Morgan seems to be working extremely hard. Then one morning the training manager asks you to recommend someone from your team to explain the work of your section to some new management trainees. You know that Morgan is your best telephone salesman so you suggest him.

Morgan says it is not his job to train people and refuses to work on the training programme.

The situation has not changed from his initial refusal to go to the meeting. Go back to 1 and try to alter the situation.