13.

Richard Morgan says: 'The point is, I get sent on sales visits far more than any of the others. So I miss the chance of increasing my commission.'

How do you respond?

A 'I don't keep records of such visits but I'll ask the rest of the team if they feel the outside work is unequally distributed, before I go any further with this matter.'

Go to 7

B 'You know that's quite untrue.'

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