The complaint

33.

John McGregor's reply is: 'Yes. I suppose so.' What do you say next?

 
  A Explain politely that the brochure does not promise regional dishes or local coffee, and that most holiday-makers enjoy the cooking very much. Add that you cannot interfere with the cooking arrangements.

Go to 12

  B Explain that you realise how disappointed he must be.

Go to 4